Establishing Content Governance: Standardizing Terminology for Amazon One

Amazon Physical Stores: Amazon One Terminology (15 min read)

Nomenclature and Information Architecture Strategy

Amazon Physical Stores: HCE Fallback (15 min read)

Direct to Customer Communication

Amazon Physical Stores: Continuous Enrollment (12 min read)

End-to-end Flow Design

Google Nest: Legacy Camera Migration (30 min read)

Optimizing the subscription lifecycle: A data-driven churn mitigation strategy

Hulu: Graceful Cancellation (20 min read)

New Feature Design, Branding, and Introduction

Hulu: Offline Downloads (20 min read)