Establishing Content Governance: Standardizing Terminology for Amazon One

Amazon Physical Stores: Amazon One Terminology, 2023 (15 min read)

Nomenclature and Information Architecture Strategy

Amazon Physical Stores: HCE Fallback, 2023 (15 min read)

Direct to Customer Communication

Amazon Physical Stores: Continuous Enrollment, 2022 (12 min read)

End-to-end Flow Design

Google Nest: Legacy Camera Migration, 2022 (30 min read)

Respecting the User

Hulu: Graceful Cancellation, 2017 (20 min read)

New Feature Design, Branding, and Introduction

Hulu: Offline Downloads, 2019 (20 min read)